This training prepares the learner in communication skills needed to succeed in the workplace. Lesson topics explain the communication process as both a sender and reciever; discuss expectations and evaluations, and discuss how to communicate with coworkers and supervisors.

Training for all employees, supervisors or managers.

• Sender and Receiver Skills
  • Communication
  • Definition
  • Ways of communicating
  • Communication model
  • Sender
  • Message
  • Channel
  • Receiver
  • Feedback
  • Interference
  • Causes: sender
  • Causes: channel
  • Causes: receiver
  • Sender skills
  • Memorandums
  • Formal reports
  • Business letters
  • Preparing formal messages
  • Receiver skills
  • Reading skills: scanning
  • Reading skills: skimming
  • Reading skills: summarizing
• Expectations and Evaluations
  • Expectations: definition
  • Employer expectations
  • Employee expectations
  • Performance evaluations
  • Definition
  • Reasons for evaluations
  • Evaluation forms
• Communicating With Coworkers
  • Communication networks
  • Definition
  • Official
  • Functional
  • Friendship
  • Gossip
  • Factors affecting communication environment
  • Positive communication behaviors
  • Nonverbal communication
  • Resolving conflicts
• Succeeding With Your Supervisor
  • Official network
  • Supervisory styles
  • Closed
  • Open
  • Types of upward communication
  • Types of downward communication
  • Written vs. Verbal communication channels
  • Non-verbal: negative
  • Non-verbal: positive

• Identify the components of a communication system.
• Identify at least two barriers to the communication process.
• Develop techniques for effective listening.
• Develop strategies to remove barriers and improve the communication process.
• Identify employer and employee expectations in the workplace.
• Recognize the imporatance of performance evaluation in the workplace.
• Identify performance factors used in the evaluation process.
• Discuss the effect of performance evaluations to improve workplace performance.
• Identify communication networks in the workplace.
• Recognize verbal and nonverbal behavior.
• Discuss coworker communication techniques.
• Organize and communicate information in the workplace.
• Develop strategies to remove barriers and improve the communication process.
• Define the role of the supervisor.
• Recognize the communication needs of the employer and employee.
• Develop strategies for oral, nonverbal and written communication.
• Identify appropriate processes for communicating problems to the supervisor.
• Identify positive and negative feedback.