Building Amazing Organizations
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Product ID
lplnqski_vod
Training Time ?
9 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
7
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
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Overview

It is imperative to ask the right questions when engaging with customers. One negative experience is all it takes for a customer to leave, and word of mouth and social media are extremely powerful influences.

This training module covers the purpose of asking questions, various types of questions, getting answers, and conversation control.

Utilize this course as your train new customer service representatives and as an opportunity to assist existing agents in brushing up on their communication skills when interacting with customers.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course
Audience

This course is aimed primarily at those who interface directly with customers on a regular basis as part of their job.

Topics
The course presents the following topical areas:
  • Introduction
  • Why We Ask Questions
  • Different Questioning Types
  • Other Question Types
  • Getting Answers
  • Conversation Control
  • Recap

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