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Conflict Resolution in the Office

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Course Format
Video on Demand  
Video On Demand
Product ID
marccrof_vod
Continuing Education Units (CEUs)
0.0
Training Time ?
16 to 23 minutes
Language(s)
English
Video Format
Standard Definition Wide
Devices Supported
Browsers Supported
Android, Chrome, Internet Explorer 9, Internet Explorer 10, FireFox, Safari Mac OS, Safari iOS, Blackberry
Required Plugins
None
Number of Lessons
6
Quiz Questions
7
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Technologies, Inc.
Original Content Producer
Marcom, Ltd
Course screen Course screen Course screen
Overview

This online training video educates viewers about conflicts in the office. Conflicts are disruptive, and the potential consequences of unresolved conflicts often cause greater issues. Providing your employees with methods of conflict resolution helps prevent issues from escalating into confrontations.

This video explains different ways to work through differences in the office workplace. Viewers learn to identify the common causes of different types of conflicts. Examples are given of best practices in conflict resolution. This training shows how different conflicts require different resolutions.

Unresolved workplace conflicts can create a cycle of conflicts and escalations. This training course prepares employees to work toward the most positive resolution when a workplace conflict occurs.

This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Workplaces
Audience

All office employees

Topics
The course presents the following topical areas:
  • Introduction
  • Types of Conflict
  • Conflict Resolution
  • Confrontation
  • Consequences
  • Review

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