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Business Friendly Customer Service

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Course Format
Video on Demand  
Video On Demand
Product ID
tdocbfcs_vod
Continuing Education Units (CEUs)
0.0
Training Time ?
17 to 23 minutes
Language(s)
English
Video Format
Standard Definition Wide
Devices Supported
Browsers Supported
Android, Chrome, Internet Explorer 9, Internet Explorer 10, FireFox, Safari Mac OS, Safari iOS, Blackberry
Required Plugins
None
Number of Lessons
8
Quiz Questions
12
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Technologies, Inc.
Original Content Producer
Telephone Doctor
Course screen Course screen Course screen
Overview

Businesses lose millions of dollars every year because of poor customer service. The Telephone Doctor presents this Video On Demand training and explains how to provide personal, caring and friendly customer service in a businesslike, friendly manner.

Viewers learn the importance of keeping a smile in your voice and maintaining a high energy level when handling telephone calls all day long. The video shows scenarios for problem solving and displaying empathy in difficult or unpleasant situations. The training emphasizes how to avoid “emotional leakage” by regaining your professional composure, shifting gears emotionally, taking a deep breath, smiling and then taking the call.

Viewers are reminded every call is unique and the quality of the customer service experience plays a huge role in a company's success. This is a great training for new or veteran customer service representatives to help stay focused on providing business friendly customer service.

This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Workplaces
Audience

Customer service representatives, call center specialists and help desk personnel

Topics
The course presents the following topical areas:
  • Introduction
  • What is Business Friendly Customer Service?
  • Every Call is Unique
  • Solve the Problem - Don't Argue
  • Show Empathy
  • Smile
  • Avoid Emotional Leakage
  • Recap

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