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Essential Elements of Internal Customer Service

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Course Format
Video on Demand  
Video On Demand
Product ID
tdoceeic_vod
Continuing Education Units (CEUs)
0.0
Training Time ?
18 to 23 minutes
Language(s)
English
Video Format
Standard Definition Wide
Devices Supported
Browsers Supported
Android, Chrome, Internet Explorer 9, Internet Explorer 10, FireFox, Safari Mac OS, Safari iOS, Blackberry
Required Plugins
None
Number of Lessons
8
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Downloadable Resources
Interactive Producer
Mastery Technologies, Inc.
Original Content Producer
Telephone Doctor
Course screen Course screen Course screen
Overview

In order to work with external customers effectively, the quality of customer service needs to start within your organization. Applying the same service techniques you use for your best customers to the way you interact with co-workers helps build a more productive and happy team. This online training course discusses the essential elements of internal customer service.

This course stresses the importance of treating internal customers as well as you would any external customer. Learn to recognize the personal space of others in the office, and understand how different genders, religions, cultures, and lifestyles need to be respected. Methods for working to resolve conflicts in the office are discussed and an example is provided to show application of the techniques.

Overall, this course teaches you to help meet organizational goals by treating everyone, from co-workers to customers, with respect and quality service.

This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate of completion
  • You have 60 days to complete the course
Workplaces
Audience

All employees

Topics
The course presents the following topical areas:
  • Introduction
  • Know the Mission of Your Organization and Your Role
  • Internal Service is Everyone's Responsibility
  • Respect Employee Differences
  • Recognize the Personal Space of Others
  • Work to Resolve Conflicts
  • Show Appreciation
  • Review

Call us: 1-800-258-3837