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Five Forbidden Phrases (3.0)

This course has been discontinued and is no longer available.

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Product ID: tdocffph_vod
Training Time ?: 19 to 24 minutes
Language(s): English
Video Format: Standard Definition Wide
Required Plugins: None
Number of Lessons: 8
Quiz Questions: 10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources

Overview

This online video training educates viewers on the potential risks of negative phrases to customer relationships. Viewers learn how to better choose their words when speaking with the public.

Every time the phone rings at your office there is an opportunity to gain or lose business. This training teaches employees how to recognize the impact their words have on your customers. Examples are shown of how customers react to the “Five Forbidden Phrases,” followed by examples of more appropriate ways to respond.

Appropriately chosen words make all the difference in gaining and maintaining customer relationships. Any employee a customer could come in contact with can change how the customer feels about your business. Use this training to better prepare employees to provide excellent customer service.

This course is in the Video On Demand format, to read about Video On Demand features click here.

Install on any SCORM LMS
Full-screen video presentation
Print certificate and wallet card
You have 30 days to complete the course

Workplaces

Offices