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Listening Skills: 6 Steps to Becoming a Better Listener

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Course Format
Video on Demand  
Video On Demand
Product ID
tdoclski_vod
Continuing Education Units (CEUs)
0.0
Training Time ?
14 to 19 minutes
Language(s)
English
Video Format
Standard Definition Wide
Devices Supported
Browsers Supported
Android, Chrome, Internet Explorer 9, Internet Explorer 10, FireFox, Safari Mac OS, Safari iOS, Blackberry
Required Plugins
None
Number of Lessons
8
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Technologies, Inc.
Original Content Producer
Telephone Doctor
Course screen Course screen Course screen
Overview

The power of good listening skills should not be underestimated. Good listening skills help workers provide excellent customer service. When clients are listened to properly they know their business is important to the company. Agents who handle telephone calls must be properly trained to be good listeners.

Good listening skills are not natural for human beings; the human brain was built to multitask and easily gets distracted. Use this video to train workers how to listen to clients. There is a big difference between hearing and listening. The video explains this difference and gives vital information on how to be a good listener.

Poor listening skills can cause a loss of business. Not only is it rude, but important information can be lost. It can result in incorrect orders and missed opportunities. Clients do not like to do business with companies whose workers have poor listening skills.

This video details the six steps to being a good listener. After viewing the information presented here, workers possess a better knowledge of what it takes to be a good listener. The video also helps to generate an appreciation of how important good listening skills really are. It gives viewers motivation to apply each step carefully. Ensure workers offer the best possible customer service to every client by using this video to train them.

This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Customer service workers who handle telephone calls

Topics
The course presents the following topical areas:
  • Introduction
  • Decide To Be a Better Listener
  • Welcome the Caller
  • Concentrate
  • Keep an Open Mind
  • Give Feedback
  • Take Notes While You Listen
  • Review

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