That's Just Rude! Exploring the Rudeness Matrix

Rudeness, we all encounter it from time to time. Do you always recognize when you are the cause? This training video examines how and why we are sometimes perceived as being rude.

While most people are not intentionally rude, an instance may occur in which you are perceived as rude. There are other times in which someone makes a conscious choice to treat someone poorly. In either case you need to acknowledge and correct the behavior. This Video On Demand training classifies rudeness into four categories, creating a model to help you recognize and end this conduct. The categories are accidental rudeness by omission or by commission and intentional rudeness by omission or by commission.

By eliminating rude workplace behavior you can be sure you are not losing customer dollars for an easily-corrected behavior. Use this workplace to help ensure positive customer experiences.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All those looking to improve customer service skills

• Introduction
• Accidental Rudeness by Omission
• Accidental Rudeness by Commission
• Intentional Rudeness by Omission
• Intentional Rudeness by Commission
• Review

• Let Them Know You're Listening
• Customer Service Tip - C.A.R.P. In 1 Minute
• Dealing With Know-It-All Customers In 1 Minute