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Customer Service - I've Heard This All Before
- Product ID
- vviscsi1_vod
- Training Time ?
- 3 minutes
- Microlearning
- Language(s)
- English
- Video Format
- Standard Definition Wide
- Required Plugins
- None
- Number of Lessons
- 1
- Quiz Questions
- 0
Overview
You may think you’ve heard it all before, but each customer is unique. When you take the time to really listen, you may avoid unnecessary frustration and solve problems. This video show how one customer service rep focuses on the customer as an individual and consequently solves her problem.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Employee Edition.”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Categories
Audience
All those in customer service
Topics
The course presents the following topical areas:
- I've Heard This All Before
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