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Extended Support Plan
Keep all your programs updated

Program Updates

All Program updates other than the ones included on this page are free only to current subscribers of our Extended Support Plan (ESP). Nonsubscribers may purchase program updates on CD.

ESP Subscribers Click here.

If you are not a current ESP subscriber but wish to subscribe or renew your subscription, click here to download the ESP Fax Order Form.

If you do not wish to subscribe to the ESP and want to purchase an update, click here to download the Update Fax Order Form.

Index

What is an "Upgrade" versus an "Update"?

Mastery refers to various versions of its products using a Release Level number scheme. The Release Level is a three decimal place number, like this "7.006". The number to the left of the decimal is the Major Release level. The number to the right of the decimal is the Minor Release Level. Release Level numbers change whenever a new version of the program is released. A Major Release (such as "7.000") contains major improvements like major new features or a major change in user interface or systems platform and is considered to be an "Upgrade". Upgrades are only available for a fee unless you are on the Extended Support Plan.

A Minor Release (such as "7.002") contains minor improvements such as relatively minor new features and error corrections and is considered to be an "Update". Updates are available at no charge to Mastery customers.

Do I have to pay for upgrades and updates?

Mastery offers all program and course updates as free downloads here in the Customer Support Area of our website. A fee is charged for all upgrades.

A complete replacement product is shipped to you when you order a product upgrade. Upgrades are only available to customers who already have a fully paid license for a previous version of the product.

Upgrade fees are always less than the full new licensing cost of the program. You can click this line to order product upgrades. If you are on the Extended Support Plan, the upgrade is free.

Which updates do I need?

You need an update if the release level of your Mastery program is lower than the level appearing below the program title here. For example, if you have release level 7.100 of the Runtime System, you should install the update if it is a higher number, for example 7.101.

How do I know which release I have?

The procedure differs slightly for each system, but all are similar:

When you click the “About” button the release level (version) will be displayed in a dialog box. The release level is always a three-decimal place number. Example: 6.028

How do I install program updates?

All the program update files in this section are self-installing program files. Simply double-click on the file from Windows Explorer. You can alternatively install an update (or any Mastery product) using the Install Mastery Products program:

  1. Double-click the “Install Mastery Products” icon from the “Training Administration” Program Group.
  2. Select the appropriate item being installed:
    • “STARS or STARS Update”,
    • “MODIFY or MODIFY Update”, or
    • “Runtime Update”.
  3. Select the correct source and target drive letter.
  4. Click “OK”.

What if I want to update many programs and/or courses?

An Update CD-ROM is available from Mastery that contains all program and course updates. With one pass of the "Setup" program, you can automatically update all detected Mastery programs and all detected courses on a system. The Update CD-ROM is free if you subscribe to our Extended Support Plan. ESP Subscribers automatically receive an Update CD-ROM about once a year. There is a $25.00 fee for the CD if you are not a subscriber. You can order here.

Runtime Program Update: Release 7

For:

The Windows Runtime and Training Manager System update (version 7.205 12/11/2001) is contained in one file named “upd7205.exe” or in two diskette-sized files named “upd7205f.exe” and “upd7205f.W02” . To install the Runtime update, use the “Install Mastery Products” icon.

This program will only update a fully installed Release 7.000 or later. If you are on a release that is earlier than 7.000, you can place an Upgrade order for the Mastery Runtime System (full release) here.

Upgrade pricing
UPGRADE (from Single-User Runtime Rel. 6) ESP Customer Non-ESP Customer
Mastery Single-User Runtime free $200
MasteryNet™ LAN Training Server $600 $800

Upgrades are only supplied on CD