Extended Support Plan (ESP)
There will be times...
Your Mastery Advantage™ programs are state-of-the-art and are very reliable, easy to install, easy to use, and are warranted to be free from error. Mastery even provides free telephone support for the first 90 days of your installation and free unlimited support via this website 24 hours per day, 7 days per week. However, there will be times when you need something extra from Mastery. Stuff happens!
Mastery's Extended Support Plan gives you that extra measure of support that lets you rest assured that your programs will remain up-to-date, you can take advantage of new technologies as they become available, you always get the immediate assistance you need, and your CD-ROMs will remain in top condition, no matter how much abuse they may get.
Here's the Plan
The Extended Support Plan features the following:
- Unlimited telephone support beyond the first 90 days.
- Program, Runtime, and Course updates and releases
- Replacement of damaged CD-ROMs.
Extended Support Plan fees are billed annually.
Your Cost
ESP fees are based on the number of licensed copies of the product or, in the case of Runtime Systems, the number of courses or shell-based course titles times the number of learners (hundreds of learners). Fees are invoiced and paid annually.
| Product | Cost per Year |
|---|---|
| Mastery Single-User Runtime System (per course*, per hundred workers | $24 |
| MasteryNet™ LAN Training Server (per course*, per hundred workers) | $24 |
| MasteryNet WEB Training Server (per course*, per course title) | $48 |
| MasteryNet Player Deployment System (per 100 employees) | $81 |
| STARS Student Analysis & Reporting (per copy) | $90 |
| MODIFY™ Courseware Customization (per copy ) | $135 |
| *applies to first 10 courses only | |
Enroll Now
Starting your ESP is easy.
Just click here to enroll, or
call 1-800-258-3837, or
send us an e-mail message now.
Please give us the list of the courses and software products you are using. We can bill you quarterly, or annually. You can also charge it on American Express, VISA, Mastercard, Diners Club, or Discover. Let us know how you want to handle it.
