Extended Support Plan (ESP)
More than a maintenance plan—
It's an insurance policy!
We believe that free telephone support for the first 90 days of your installation and free internet support are important. But these valuable services alone do not meet all your needs. Things change. You change. The world changes. Stuff happens. You need insurance. You need ESP (Extended Support Plan).
Why You Need ESP
Your insurance policy against the pain of change
Worried about how fast multimedia computers and communications are advancing? Worried about how fast things change in your organization? Worried about how those changes might affect your investment in courseware and training administration systems? Well stop worrying! Technology upgrades are just one of the many benefits of our Extended Support Plan (ESP).
Technologies change
You want a state-of-the-art solution to your training problems today to start reaping the benefits immediately, but you want to keep abreast of new developments in training delivery technologies as they become available. ESP helps solve this problem.
Operations change
Today you might need a few stand alone PCs with CD-ROM drives in a few departments within your plant. Tomorrow you may need some courses running on LAN file servers, others over your intranet. ESP helps solve this problem.
Our Systems Change
You have too many other things to keep track of; keeping up with Mastery's latest new Runtime feature doesn't need to be one of them. ESP helps solve this problem.
People's roles change
The person who first becomes familiar with your training systems moves on and the new person will occasionally need some assistance. ESP helps solve this problem.
Things happen!
CD-ROMs get lost, stolen, and damaged. It happens. ESP helps solve this problem.
ESP Explained
Your Extended Support Plan has the following provisions:
Telephone Hotline Support
After your first 90 days, continue to use our telephone hotline service for no additional charge. Service is available from 8:30am till 5:00pm central time by calling 800-258-3837.
Non-subscribers pay a minimum of $42.50 per call after their startup period. You get all the hotline support you need for free.
Product Upgrades and Updates
You can download program and course updates free from our website whenever you need one. Plus we will automatically send you program upgrades every time a major release is announced. We will not bury you in updates with minor releases. We will ship updates on a single CD containing all course and product updates to automatically update all your programs and courses with a simple one-step process.
Non-subscribers pay $100 and more every time they get an update. You receive updates as often as you like for free.
System Upgrades
Whatever the reason—a new technology has just become available or some change in your operation has rendered your current system setup unusable, you can trade in your Mastery Runtime or LAN Training Server System for a higher performance Training Server System for a special ESP upgrade price.
Disc Replacements
Any currently published CD-ROM that is lost, stolen or damaged can be replaced at no additional charge (other than shipping and handling). If it's lost or stolen, simply send us written notification providing us with the exact title or product code. If the CD-ROM is damaged, return it with a note asking for a replacement. We will replace the CD-ROM immediately.
Non-subscribers pay $100 for lost, stolen or damaged CDs. Your replacements are free.
Your Cost
ESP fees are based on the number of licensed copies of the product or, in the case of Runtime Systems, the number of courses or shell-based course titles times the number of learners (hundreds of learners). Fees are invoiced and paid annually.
| Product | Cost per Year |
|---|---|
| Mastery Single-User Runtime System (per course*, per hundred workers) |
$24 |
| MasteryNet™ LAN Training Server (per course*, per hundred workers) |
$24 |
| MasteryNet Training Portal System (per 100 employees) |
$81 |
| MODIFY™ Courseware Customization (per copy) |
$135 |
| *applies to first 10 courses only | |
Enroll Now
Starting your ESP is easy.
Just click here to enroll, or
call 1-800-258-3837, or
send us an e-mail message now.
Please give us the list of the courses and software products you are using. We can bill you quarterly, or annually. You can also charge it on American Express, VISA, Mastercard, Diners Club, or Discover. Let us know how you want to handle it.
