Building Amazing Organizations
Got Questions?

Job Center

Position Details

Reference ID: 25
Job Title: Client Relationship Manager
Functional Area: Sales
Employment Type: Full-Time
Primary Location: Novi, MI
Description: Mastery Training Services is a leader in the corporate online training marketplace. Mastery helps organizations meet their HR training objectives by providing streaming training content and Mastery’s own Learning Management System software. We ensure organizations benefit from their employee development and training resources with the assistance of our premium client support services.

As an Account Manager, you will be responsible for diverse clients across the U.S. with an emphasis on driving increased penetration and sales over the phone, while enhancing customer satisfaction and retention through regular customer contact and technical support. You will maintain and grow existing accounts through renewing subscriptions and selling Premium Support Services.

Essential Functions

  • Meet or exceed sales quotas and activity metrics as assigned by your Sales Manager

  • Actively market our training solutions to clients within your assigned book of business

  • Schedule and complete account reviews

  • Explain licensing agreement provisions to clients

  • Demonstrate courseware and management software

  • Give sales presentations live, via the internet or video conference

  • Identify client needs and initiatives to propose appropriate training and service solutions

Primary Responsibilities

  • Manage and retain a book of customer accounts (account base provided)

  • Maintain revenue through proactive outbound phone calls/emails to assigned accounts

  • Ensure retention by building and maintaining relationships with key decision makers

  • Maintain each client’s current usage, offering insights to increase learner engagement

  • Over the phone engagement with customers to uncover and win new departments or locations

  • Monitor web chat program and chat with prospects to turn into leads

  • Actively participate in all product knowledge training to obtain necessary mastery of our training services

  • Meet activity goals and metrics per day (including outbound dials, new demos, and unique live contacts)

  • Manage pipeline to identify opportunities and convert those opportunities into sales

  • Maintain accurate records and assigned CRM database

  • Assist accounting department in collection efforts


Basic Minimum Qualifications

  • 2-4 years of sales, HR, or employee development experience

  • Bachelor’s degree preferred

  • Ability and motivation to find, develop and close sales opportunities

  • Demonstrated work ethic and a “can do” attitude

  • Strong organization and time management skills

  • Openness to being coached and to incorporate feedback

  • Proficiency in PowerPoint, Excel, and Gmail

  • Professional appearance and demeanor

  • Occasional travel required - must have reliable transportation and able to lift up to 35 pounds

Posted: 2019-09-19

Apply Now

Send your cover letter and resume to

Be sure to include the Reference ID and Job Title in the subject line of your e-mail.