SMILE! Customer Service
- Product ID
- sshoscse_vod
- Training Time ?
- 12 to 22 minutes
- Language(s)
- English
- Video Format
- Standard Definition Wide
- Required Plugins
- None
- Number of Lessons
- 5
- Quiz Questions
- 10
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
This informative training program takes the viewer on the journey of an ingenious bus driver and his quest to provide an excellent environment through perfected customer service. Kindness and sincerity are part of what makes individuals respond to great customer service.
By focusing on the SMILE (Sincerity, Motivation, Integrity, Laughter, Enthusiasm) method of customer service, this inspirational video uses one journey to identify thousands of ways customers appreciate positivity. Attitude is incredibly important in the approach to customer service, and this program lends the viewer different circumstances in which they can feel great about their position in the public spotlight. By providing different examples of empathy and funny situations, the journey of this enthusiastic bus driver will resonate with everyone involved in the customer service industry. The best thing one can do with their smile is give it away.
Use this uplifting video as part of customer service training in the professional environment.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Anyone working in a customer service role
- Introduction
- Why SMILE!
- SMILE Benefits
- SMILE (Sincerity, Motivation, Integrity, Laughter, Enthusiasm)
- Conclusion
© Mastery Technologies, Inc.
