Building Amazing Organizations
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Course Format
Video on Demand  Video On Demand
Product ID
sshoscse_vod
Training Time ?
12 to 22 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
5
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
SunShower Learning
Course screen Course screen Course screen
Overview

This informative training program takes the viewer on the journey of an ingenious bus driver and his quest to provide an excellent environment through perfected customer service. Kindness and sincerity are part of what makes individuals respond to great customer service.

By focusing on the SMILE (Sincerity, Motivation, Integrity, Laughter, Enthusiasm) method of customer service, this inspirational video uses one journey to identify thousands of ways customers appreciate positivity. Attitude is incredibly important in the approach to customer service, and this program lends the viewer different circumstances in which they can feel great about their position in the public spotlight. By providing different examples of empathy and funny situations, the journey of this enthusiastic bus driver will resonate with everyone involved in the customer service industry. The best thing one can do with their smile is give it away.

Use this uplifting video as part of customer service training in the professional environment.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Anyone working in a customer service role

Topics
The course presents the following topical areas:
  • Introduction
  • Why SMILE!
  • SMILE Benefits
  • SMILE (Sincerity, Motivation, Integrity, Laughter, Enthusiasm)
  • Conclusion

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