Email And Business Writing: Confidentiality

This course discusses the importance of keeping confidentiality in mind when sending an email. When dealing with highly sensitive data, such as financial reports, credit or debit numbers, trade secrets, or negative opinions about customers or employees, it is vital to keep in mind the path emails travel from sender to recipient. This course talks about some common sense reminders, such as avoiding email as a means to terminate an employee or vendor. Some matters are better left face-to-face.

This course is part of the Email and Business Writing series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

Each of these animated vignettes demonstrates a best practice for email, and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember the basics of what was covered. These courses make for great training on their own, or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Everyone

• Confidentiality

• Communication Skills: What Would You Say?
• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails