Email And Business Writing: Tools for Emphasis

Since e-mail communication lacks tone, it is important for employees to utilize tools such as bold, italics and underlining in order to convey meaning and tone in written messages. Unfortunately overusing the emphasis tools mentioned can water down the overall message within your e-mail. This training demonstrates the proper placement of emphasis on particular areas of your message to the recipient of the email. Employees learn how to create effective emails, not distracting messages. A little emphasis goes a long way.

This course is part of the Email and Business Writing series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

Each of these animated vignettes demonstrates a best practice for email, and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember the basics of what was covered. These courses make for great training on their own, or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All employees using email

• Tools For Emphasis

• Communication Skills: What Would You Say?
• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails