Resolving Conflict When: Someone Breaks a Commitment

Have you ever gotten into a conflict with a coworker because they broke a commitment? When someone doesn’t follow through on their commitments it can cause negative consequences for the other team members. Unfortunately, handling these situations in the wrong way can cause further problems. This video presents different ways an employee can manage the situation when a commitment is broken by a coworker. Viewers learn how to properly present the information about the effects of a commitment change. Use this video to educate employees how to communicate with coworkers in order to avoid future commitments from being broken.

This course is part of the “Resolving Conflict When...” series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All those looking to deal with a situation where someone has broken a commitment

• Someone Breaks A Commitment

• Business Cases And ROI In 1 Minute
• Managing Persistent Lateness In 1 Minute
• Managing Your Response In 1 Minute