Resolving Conflict When: Someone Disagrees With You

While it never feels good to be disagreed with, it can be beneficial. Disagreements test your ideas, cause you to think more critically about your positions, and ultimately create better outcomes. Of course, this is if disagreements are handled well. If not, they can lead to conflict and tension. So how do you avoid these bad outcomes? This course first explores why people disagree with you. Then the course demonstrates a communication strategy for asking someone to explain their position. Through the strategy laid out in the video, employees learn how to turn a disagreement into a positive outcome.

This course is part of the “Resolving Conflict When...” series on workplace communication. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide, so you can use this course in a group setting, and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All employees who want to learn to communicate during a disagreement

• Someone Disagrees With You

• Business Cases And ROI In 1 Minute
• Managing Persistent Lateness In 1 Minute
• Managing Your Response In 1 Minute