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Reference ID: 27
Job Title: Quality Assurance Technician
Functional Area: Publishing
Employment Type: Part-Time
Primary Location: Novi, MI
Description: The primary role of the Content Reviewer is to manage the quality assurance testing of MasteryTCN's catalog of online training courses. Tests are performed by individuals contracted on a per-test basis. The Reviewer maintains all communication with these testers, including creating testing assignments, collecting test forms, providing direction and feedback to testers. The Reviewer works closely with other team members to classify, assign, and resolve discovered issues in a timely manner.

Coordinate and monitor the course testing process:

  • Assign testing to testers

  • Collect and review testing responses

  • Send out payments to testers

  • Analyze/classify reported errors and assign rework

  • Coordinate and track fixes/updates to published courses:

  • Assign tasks and follow up with responsible party to ensure completion of course fixes/updates

  • Communicate with Content Partners regarding errors and omissions in their content or materials
  • Requirements:

    Required Skills:

  • 2+ years of college education or equivalent experience

  • Detail-oriented

  • Strong analytical and problem-solving skills

  • Excellent planning and organization skills

  • Self-motivated with the ability to work independently

  • Effective verbal and written communication skills including an excellent knowledge of spelling and grammar

  • Medium-to-high degree computer and office application literacy

  • Other Skills (preferred but not required):

  • Fluency in Spanish

  • Some knowledge/experience with developing SCORM compliant e-learning courses

  • Ability to research and interpret federal health and safety regulations and other compliance-related subjects
  • Posted: 2020-02-12

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