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Let Them Know You're Listening

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16 to 19 minutes
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High Definition
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Closed Captioning
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Wrong Answer Remediation
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The main reasons why people don’t listen is because they are either uninterested, distracted, or do not value the information. However, being a good listener builds trust, makes one more approachable, saves time and money in the workplace, and creates positive relationships. This training course teaches employees how to become better listeners.

Viewers learn the importance of paying attention and clarifying. This course illustrates how to clarify by following these steps: make a clarifying statement such as “let me make sure I understand…” then, summarize what you heard, and ask for confirmation. If there is confusion about what was said, clarify any misunderstandings.

Viewers also learn about body language such as eye contact, and verbal cues such as saying, “I understand.” The six stages of active listening are also depicted.

Use this course to learn how to become a better listener and improve the workplace environment.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course


The course presents the following topical areas:
  • It’s Easy To Not Listen
  • Body Language And Verbal Cues
  • Paying Attention And Clarifying
  • Listening Stages 1 - 3
  • Listening Stages 4 - 6

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