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5 Elements of Effective Communication in Healthcare

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18 to 28 minutes
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Standard Definition Wide
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Question Feedback
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In healthcare, words become a lifeline. Communication among healthcare workers impacts the care of patients. Poor communication can result in chaos, especially when combined with technology. Use this online training course to teach your healthcare staff to communicate effectively.

This training course disseminates the 5 elements of effective communication: the sender, language, environment, the receiver, and feedback. All of these elements contribute to sending and receiving a concise, clear message. Patients judge health care providers by their actions, and effective communication leads to taking correct action. Use this training course to teach your employees communication is vital in the healthcare industry.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course

Healthcare employees

The course presents the following topical areas:
  • Introduction
  • Elements of Communication
  • Sender: Be Expressive
  • Language: Be Accurate
  • Environment: Minimize Distractions
  • Receiver: Listen Carefully
  • Feedback: Verify and Clarify
  • Conclusion

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