Sales Calls: Staying Customer Focused

Integrity, trustworthiness and caring for the customer's needs first are a large part of being a good salesperson, but this may not be enough to close the deal. Learn the seven basic components of successful sales with this video-based training on making customer-focused sales calls.

A successful sales call is about more than making a presentation. In order duplicate success a sales person must understand the importance of pre-call planning, developing a relationship, listening, creating a needs analysis, presenting to the customer, overcoming objections and closing the sale. This training is comprised of three dramatizations as well as a recap bringing all of the training together and providing more tips for success.

This course prepares participants to understand and apply the seven basic components of the sales process, so they finish training ready to close their next sale.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Anyone in sales looking to develop and refresh their skills for making sales calls

• Introduction
• Get to Know Your Customer
• Develop A Relationship
• Needs Analysis
• Listen
• Present, Overcome Objections and Close the Sale
• Sales Skills Re-cap

• Customer Win Back Techniques
• Selling In A Virtual Environment
• Collecting Debt In 1 Minute