Resolving Conflict When: It's Someone Else's Fault

Have you ever been blamed for someone else’s mistake? The natural reaction may be to try and shift blame back to the person who made the mistake, but that does not work. Shifting the blame takes time and energy away from solving the problem, which is the ultimate goal. Ignore the injustice of being blamed for something you did not do and focus on solving the problem. This video demonstrates how to respond when a mistake is brought to your attention. Use the communication tips in this course to help solve the problem and move on from a mistake.

This course is part of the “Resolving Conflict When...” series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem. These short vignettes present common communication dilemmas in the workplace. Human Resource expert Hugh Murray shares communication strategies and tactics for navigating these situations.

Each vignette features narrative examples for employees to see the wrong and right way to handle a problem, and ends with a short assessment to measure learner comprehension. Each course also includes a leader guide and a downloadable “key points” document to help you remember the communication strategy. These courses make for great training on their own, or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Any employee looking for communication tactics for dealing with a situation where an error in someone’s work is discovered

• It’s Someone Else’s Fault

• Business Cases And ROI In 1 Minute
• Managing Persistent Lateness In 1 Minute
• Managing Your Response In 1 Minute