Conflict De-Escalation Techniques: Recognizing and Removing Biases

One of the first steps in conflict de-escalation is approaching the conflict with a clear head and open mind. This microlearning shows you how to recognize and eliminate any attitudes or preconceived notions that might otherwise hamper your ability to have a calm and rational conversation.

This course is part of a microlearning series that provides a solid foundation of techniques and strategies for de-escalating even the most contentious of conversations. You’ll learn how to improve your active listening, speak with empathy, develop a solution mindset, and avoid falling into the most common traps that consistently increase the likelihood of an exchange going off the rails.

This series is also hilarious, and laughing is a great de-escalation technique all by itself. Learning how to avoid arguments and steer conversations in a positive direction are critical skills to master, but that doesn’t mean it has to bore you to death.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

All employees

• Recognizing and Removing Biases

• Managing Conflict In 1 Minute
• Understanding Conflict In 1 Minute
• Resolving Arguments In 1 Minute