Managing Conflict: Situational Conflict

Conflict is a normal part of work because businesses employ people who have diverse viewpoints, personalities, goals, and motivations. Seasoned leaders understand that, and they work to anticipate and deal with emerging conflicts before they become disruptive to relationships, work, and the organization. Those who ignore or avoid conflict often experience declining productivity, high employee turnover, and weakened reputations.

This course is aimed at those who directly manage employees within their organization, as well as anyone who has an interest in managing difficult situations within a professional environment before it gets out of control. The course explains the five stages of conflict, the five styles of conflict management, and when to employ the various styles.

Utilize this course to increase your awareness as a leader to recognize and deal with conflict before it escalates.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Managers and supervisors

• Introduction
• The Five Stages Of Organizational Conflict
• The Five Styles Of Conflict Management
• When To Use The Different Behavior Styles
• Summary

• Managing Conflict In 1 Minute
• Understanding Conflict In 1 Minute
• Resolving Arguments In 1 Minute