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Empathy: The Key To Active Listening

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17 to 22 minutes
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High Definition
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Closed Captioning
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In an increasingly digital world, empathy and listening are key skills to have in one’s repertoire now more than ever. Empathy makes the other person feel heard, and helps you build rapport with the person you’re listening to.

The course covers empathy, emotional intelligence, identifying the emotions of others, communicating empathy, and empathy in the digital age.

Utilize this course among all your staff, particularly those roles which directly interface with customers and clients, to help them understand the role empathy plays in active listening and communication.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course

Geared toward those interested in strengthening their active listening skills

The course presents the following topical areas:
  • What Is Empathy?
  • Empathy And Emotional Intelligence
  • Identifying Emotions Of Others
  • Communicating Empathy
  • Empathy In The Digital Age

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