Building Amazing Organizations
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Difficult conversations can be a key area of growth for your career and personal life. Although uncomfortable, they are necessary to maintain harmony. This online training reviews what a courageous conversation is, the methods of holding a difficult conversation, and how to give and provide effective feedback.

This course discusses why we hold courageous conversations. Managers learn how to formulate a difficult conversation using the DESCCO method. Learners are prompted to practice a difficult conversation with a partner. Lastly, the course discusses the different types of feedback and how one should deliver them.

Having a difficult conversation is never an ideal position to be in. However, courageous conversations help to stop certain behaviors, can clear the air, and get more commitment, trust, and respect from co-workers. Learn how to effectively hold a difficult conversation with this course.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course


The course presents the following topical areas:
  • Introduction
  • What Is A Courageous Conversation?
  • Ways Of Holding A Difficult Conversation
  • Giving And Receiving Feedback
  • Recap

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