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Customer Service Skills for Patient Satisfaction

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21 to 31 minutes
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Standard Definition Wide
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Wrong Answer Remediation
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Everyone wants to be treated respectfully. This holds true when we are interacting with members of the health care community. In this training video health care employees and professionals are reminded of their ability to impact the way the entire facility is viewed by a patient.

Being mindful of the patient's emotional needs improves quality of care. Some of the tips in this video training include “moments of truth” and how to use them effectively. Instruction is provided on how to respond appropriately to patient needs, provide service recovery for when things go wrong, and provide clear communication and understand the significance of complaints.

The instruction from this video is easily applied immediately to improve the quality of care for all your patients.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course

Members of the healthcare community

The course presents the following topical areas:
  • Introduction
  • Moment of Truth & Patient Privacy
  • Avoid Negative Comments & Patient Confidentiality
  • Practice Service Recovery
  • Communicate Caring & Respect
  • Provide Patient Information
  • Encourage Complaints
  • Prepare Patients for Discharge
  • Conclusion

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