Title |
Product ID |
Single Play Retail Price |
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A Mindset For Superior Service
|
sskutsme_vod |
Buy
|
$24.95
|
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A Positive Response To Customers In 1 Minute
|
lplnprtc_m_vod |
Buy
|
$2.95
|
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Abusive Customers
|
lplnacus_vod |
Buy
|
$9.95
|
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Abusive Customers In 1 Minute
|
lplnabcu_m_vod |
Buy
|
$2.95
|
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Acknowledge Customer Contact In 1 Minute
|
lplnacci_m_vod |
Buy
|
$2.95
|
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Adding Value In 1 Minute
|
lplnaval_m_vod |
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|
$2.95
|
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Advanced Customer Service
|
lplnacse_vod |
Buy
|
$9.95
|
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Advanced Difficult Customer Techniques
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lplnadcu_vod |
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|
$9.95
|
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Answering The Telephone
|
lplnatel_vod |
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|
$9.95
|
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Apologizing For Delays In 1 Minute
|
lplnadel_m_vod |
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|
$2.95
|
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Applying Customer Service Skills Internally, Government Version
|
crmlacsg_vod |
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|
$24.95
|
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Applying Customer Service Skills Internally, Healthcare Version
|
crmlacsh_vod |
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|
$24.95
|
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Avoiding Escalations In 1 Minute
|
lplnaesc_m_vod |
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|
$2.95
|
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Award Winning Social Media Interactions
|
lplnawsm_vod |
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|
$9.95
|
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Award Winning Telephone Techniques Part 1
|
lplnawt1_vod |
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|
$9.95
|
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Award Winning Telephone Techniques Part 2
|
lplnawt2_vod |
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|
$9.95
|
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Bad News, Good News In 1 Minute
|
lplnbngn_m_vod |
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|
$2.95
|
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Basic Phone Skills And Customer Service
|
sskuetsk_vod |
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|
$24.95
|
|
Being World Class In Your Field
|
lplnbwci_vod |
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|
$9.95
|
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Business Power Skills: Customer Service
|
tquebpsc_vod |
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|
$9.95
|
|
Call Evaluations In 1 Minute
|
lplnceva_m_vod |
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|
$2.95
|
|
Calming Upset Customers (Sorry, Glad, Sure) In 1 Minute
|
lplncucs_m_vod |
Buy
|
$2.95
|
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Collecting Debt In 1 Minute
|
lplncode_m_vod |
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|
$2.95
|
|
Complaint Handling
|
lplnchan_vod |
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|
$9.95
|
|
Contact Center: Beyond The Metrics
|
tjhcccbm_vod |
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|
$19.95
|
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Contact Center: Speaking The Language
|
tjhcccsl_vod |
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|
$19.95
|
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Coping Under Fire On The Front Line In 1 Minute
|
lplncuff_m_vod |
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|
$2.95
|
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Customer Effort In 1 Minute
|
lplnceff_m_vod |
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|
$2.95
|
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Customer Retention
|
lplncret_vod |
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|
$9.95
|
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Customer Service
|
tjhccser1_vod |
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|
$19.95
|
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Customer Service & Customer Focus: Handling Angry Customers
|
vado639i_act |
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|
$4.95
|
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Customer Service & Customer Focus: Keeping Customer Informed
|
vado187i_act |
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|
$4.95
|
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Customer Service & Customer Focus: Meeting Customer Needs
|
vado874i_act |
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|
$4.95
|
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Customer Service & Customer Focus: Meeting Customer Needs as a Manager
|
vado345m_act |
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|
$4.95
|
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Customer Service & Customer Focus: Prioritizing Customer Requests
|
vado902i_act |
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|
$4.95
|
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Customer Service - Acknowledge Every Customer
|
at30csae_vod |
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|
$3.95
|
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Customer Service - Act To Solve Problems
|
at30csat_vod |
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|
$3.95
|
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Customer Service - Are You With Me?
|
at30csay_vod |
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|
$3.95
|
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Customer Service - Cutting Corners
|
at30cscc_vod |
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|
$3.95
|
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Customer Service - I'm Happy To Help, But...
|
vviscsih_vod |
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|
$3.95
|
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Customer Service - I'm Right, You're Wrong
|
at30csir_vod |
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|
$3.95
|
|
Customer Service - I've Heard This All Before
|
vviscsi1_vod |
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|
$3.95
|
|
Customer Service - It's Not My Department
|
vviscsi0_vod |
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|
$3.95
|
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Customer Service - It's Not My Problem
|
at30csin_vod |
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|
$3.95
|
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Customer Service - It's Policy, There's Nothing I Can Do
|
vviscsip_vod |
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|
$3.95
|
|
Customer Service - Let Me Transfer You
|
vviscslm_vod |
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|
$3.95
|
|
Customer Service - Listen To Your Customers
|
at30cslt_vod |
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|
$3.95
|
|
Customer Service - Observe The Difference In Every Customer
|
at30csod_vod |
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|
$3.95
|
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Customer Service - Service Delayed Is Service Denied
|
at30cssd_vod |
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|
$3.95
|
|
Customer Service - The Invisible Customer
|
at30csic_vod |
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|
$3.95
|
|
Customer Service and Sales: Working as a Team
|
crmlcssw_vod |
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|
$24.95
|
|
Customer Service Excellence
|
lplncsex_vod |
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|
$9.95
|
|
Customer Service Gone Viral
|
at30csgv_vod |
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|
$24.95
|
|
Customer Service in Government: Think Like the Customer
|
crmlcsig_vod |
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|
$19.95
|
|
Customer Service Recovery (HEARD) In 1 Minute
|
lplncsre_m_vod |
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|
$2.95
|
|
Customer Service Skills for Patient Satisfaction
|
crmlcssp_vod |
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|
$24.95
|
|
Customer Service Supervision - Don't Let Policy Detract From Service
|
vviscss0_vod |
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|
$3.95
|
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Customer Service Supervision - Encourage Employee's To Find Solutions
|
vviscsse_vod |
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|
$3.95
|
|
Customer Service Supervision - How To Handle Mistakes
|
vviscssh_vod |
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|
$3.95
|
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Customer Service Supervision - Quality Matters As Much As Quantity
|
vviscssq_vod |
Buy
|
$3.95
|
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Customer Service Supervision - Tell People What They're Doing Right
|
vviscsst_vod |
Buy
|
$3.95
|
|
Customer Service Tip - C.A.R.P. In 1 Minute
|
lplncstc_m_vod |
Buy
|
$2.95
|
|
Customer Service Words To Avoid
|
sskukwcs_vod |
Buy
|
$24.95
|
|
Customer Service: Avoid Costly Mistakes
|
crmlacmi_vod |
Buy
|
$24.95
|
|
Customer Service: Avoid Costly Mistakes (Supervisor Tips)
|
crmlacms_vod |
Buy
|
$19.95
|
|
Customer Service: Communication
|
psplcsco_vod |
Buy
|
$9.95
|
|
Customer Service: Difficult Customers
|
psplcsdc_vod |
Buy
|
$9.95
|
|
Customer Service: How to Excel
|
psplcsht_vod |
Buy
|
$9.95
|
|
Customer Service: Make It Easy!
|
at30csme_vod |
Buy
|
$24.95
|
|
Customer Service: Reasons To Excel
|
psplcsrt_vod |
Buy
|
$9.95
|
|
Customer Service: Skills Required
|
psplcssr_vod |
Buy
|
$9.95
|
|
Customer Service: So Help Me, Employee Edition
|
vvisshme_vod |
Buy
|
$24.95
|
|
Customer Service: So Help Me, Supervisor Edition
|
vvisshms_vod |
Buy
|
$24.95
|
|
Customer Service: Understanding the Customer's View
|
crmlcsuc_vod |
Buy
|
$19.95
|
|
Customer Service: You've Got Customers
|
vvisygcu_vod |
Buy
|
$24.95
|
|
Customer Win Back Techniques
|
lplncwba_vod |
Buy
|
$9.95
|
|
Dealing With A Silent Colleague Or Customer In 1 Minute
|
lplndwsc_m_vod |
Buy
|
$2.95
|
|
Dealing With Know-It-All Customers In 1 Minute
|
lplndwkc_m_vod |
Buy
|
$2.95
|
|
Dealing With Non-Stop Talking Customers In 1 Minute
|
lplndwnt_m_vod |
Buy
|
$2.95
|
|
Dealing With Rude People In 1 Minute
|
lplndwrp_m_vod |
Buy
|
$2.95
|
|
Defusing Anger (CALM) In 1 Minute
|
lplndaca_m_vod |
Buy
|
$2.95
|
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Defusing Angry Customers In 1 Minute
|
lplndacu_m_vod |
Buy
|
$2.95
|
|
Delivering Balanced Customer Service
|
sskubfcs_vod |
Buy
|
$24.95
|
|
Difficult Customer Types
|
lplndcty_vod |
Buy
|
$9.95
|
|
Email And Business Writing: Address Fields
|
sskuemaf_vod |
Buy
|
$7.95
|
|
Email And Business Writing: Authoring Emails When Angry
|
sskuemae_vod |
Buy
|
$7.95
|
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Email And Business Writing: Complete Collection
|
sskuemcc_vod |
Buy
|
$39.95
|
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Email And Business Writing: Composing a Message
|
sskuemcm_vod |
Buy
|
$7.95
|
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Email And Business Writing: Confidentiality
|
sskuemco_vod |
Buy
|
$7.95
|
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Email And Business Writing: Handling Irate Customers
|
sskuemhi_vod |
Buy
|
$7.95
|
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Email And Business Writing: Humor in Email
|
sskuemhe_vod |
Buy
|
$7.95
|
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Email And Business Writing: Inappropriate Topics
|
sskuemit_vod |
Buy
|
$7.95
|
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Email And Business Writing: Internal Customer Service
|
sskuemic_vod |
Buy
|
$7.95
|
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Email And Business Writing: Jargon and Shortcuts
|
sskuemjs_vod |
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|
$7.95
|
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Email And Business Writing: Message Length
|
sskuemml_vod |
Buy
|
$7.95
|
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Email And Business Writing: Opening and Closing Lines
|
sskuemoc_vod |
Buy
|
$7.95
|
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Email And Business Writing: Proofreading
|
sskuempr_vod |
Buy
|
$7.95
|
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Email And Business Writing: Replying to All
|
sskuemra_vod |
Buy
|
$7.95
|
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Email And Business Writing: Respond Promptly
|
sskuemrp_vod |
Buy
|
$7.95
|
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Email And Business Writing: Synchronous vs Asynchronous Communications
|
sskuemsa_vod |
Buy
|
$7.95
|