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Invest in employee training to improve customer service.

Communicate More Effectively with Customer Service Training

In today's digital age, customers share both negative and positive service experiences with thousands of other consumers on social media and business review sites. Videos and recordings of customer service interactions are even posted online, where they may live indefinitely. The stakes are high, so every customer-facing employee must have initial and ongoing customer service training to represent their company in a positive light.

The inexpensive, easy-to-use and effective online courses found here teach your employees how to effectively and politely communicate with customers, even if they are angry, difficult to understand or just plain rude. CSRs learn how to proactively address a customer's needs to promote a positive perception of your company.

Course Listing by Topic: Occupational Skills: Customer Service

Single play retail price is listed, contact us for employer pricing.

Title Product ID Single Play
Retail Price
A Positive Response To Customers In 1 Minute lplnprtc_m_vod Buy $3.95
Abusive Customers lplnacus_vod Buy $11.95
Abusive Customers In 1 Minute lplnabcu_m_vod Buy $3.95
Acknowledge Customer Contact In 1 Minute lplnacci_m_vod Buy $3.95
Adding Value In 1 Minute lplnaval_m_vod Buy $3.95
Advanced Customer Service lplnacse_vod Buy $11.95
Advanced Difficult Customer Techniques lplnadcu_vod Buy $11.95
Answering The Telephone lplnatel_vod Buy $11.95
Apologizing For Delays In 1 Minute lplnadel_m_vod Buy $3.95
Applying Customer Service Skills Internally, Government Version crmlacsg_vod Buy $30.95
Applying Customer Service Skills Internally, Healthcare Version crmlacsh_vod Buy $30.95
Avoiding Escalations In 1 Minute lplnaesc_m_vod Buy $3.95
Award Winning Social Media Interactions lplnawsm_vod Buy $11.95
Award Winning Telephone Techniques Part 1 lplnawt1_vod Buy $11.95
Award Winning Telephone Techniques Part 2 lplnawt2_vod Buy $11.95
Bad News, Good News In 1 Minute lplnbngn_m_vod Buy $3.95
Being World Class In Your Field lplnbwci_vod Buy $11.95
Business Power Skills: Customer Service tquebpsc_vod Buy $11.95
Call Evaluations In 1 Minute lplnceva_m_vod Buy $3.95
Calming Upset Customers (Sorry, Glad, Sure) In 1 Minute lplncucs_m_vod Buy $3.95
Collecting Debt In 1 Minute lplncode_m_vod Buy $3.95
Complaint Handling lplnchan_vod Buy $11.95
Contact Center: Beyond The Metrics tjhcccbm_vod Buy $24.95
Contact Center: Speaking The Language tjhcccsl_vod Buy $24.95
Coping Under Fire On The Front Line In 1 Minute lplncuff_m_vod Buy $3.95
Customer Effort In 1 Minute lplnceff_m_vod Buy $3.95
Customer Retention lplncret_vod Buy $11.95
Customer Service tjhccser1_vod Buy $24.95
Customer Service & Customer Focus: Handling Angry Customers vado639i_act Buy $5.95
Customer Service & Customer Focus: Keeping Customer Informed vado187i_act Buy $5.95
Customer Service & Customer Focus: Meeting Customer Needs vado874i_act Buy $5.95
Customer Service & Customer Focus: Meeting Customer Needs as a Manager vado345m_act Buy $5.95
Customer Service & Customer Focus: Prioritizing Customer Requests vado902i_act Buy $5.95
Customer Service - Acknowledge Every Customer at30csae_vod Buy $4.95
Customer Service - Act To Solve Problems at30csat_vod Buy $4.95
Customer Service - Are You With Me? at30csay_vod Buy $4.95
Customer Service - Cutting Corners at30cscc_vod Buy $4.95
Customer Service - I'm Happy To Help, But... vviscsih_vod Buy $4.95
Customer Service - I'm Right, You're Wrong at30csir_vod Buy $4.95
Customer Service - I've Heard This All Before vviscsi1_vod Buy $4.95
Customer Service - It's Not My Department vviscsi0_vod Buy $4.95
Customer Service - It's Not My Problem at30csin_vod Buy $4.95
Customer Service - It's Policy, There's Nothing I Can Do vviscsip_vod Buy $4.95
Customer Service - Let Me Transfer You vviscslm_vod Buy $4.95
Customer Service - Listen To Your Customers at30cslt_vod Buy $4.95
Customer Service - Observe The Difference In Every Customer at30csod_vod Buy $4.95
Customer Service - Service Delayed Is Service Denied at30cssd_vod Buy $4.95
Customer Service - The Invisible Customer at30csic_vod Buy $4.95
Customer Service and Sales: Working as a Team crmlcssw_vod Buy $30.95
Customer Service Excellence lplncsex_vod Buy $11.95
Customer Service Gone Viral at30csgv_vod Buy $30.95
Customer Service in Government: Think Like the Customer crmlcsig_vod Buy $24.95
Customer Service Recovery (HEARD) In 1 Minute lplncsre_m_vod Buy $3.95
Customer Service Skills for Patient Satisfaction crmlcssp_vod Buy $30.95
Customer Service Supervision - Don't Let Policy Detract From Service vviscss0_vod Buy $4.95
Customer Service Supervision - Encourage Employee's To Find Solutions vviscsse_vod Buy $4.95
Customer Service Supervision - How To Handle Mistakes vviscssh_vod Buy $4.95
Customer Service Supervision - Quality Matters As Much As Quantity vviscssq_vod Buy $4.95
Customer Service Supervision - Tell People What They're Doing Right vviscsst_vod Buy $4.95
Customer Service Tip - C.A.R.P. In 1 Minute lplncstc_m_vod Buy $3.95
Customer Service: Avoid Costly Mistakes crmlacmi_vod Buy $30.95
Customer Service: Avoid Costly Mistakes (Supervisor Tips) crmlacms_vod Buy $24.95
Customer Service: Communication psplcsco_vod Buy $11.95
Customer Service: Difficult Customers psplcsdc_vod Buy $11.95
Customer Service: How to Excel psplcsht_vod Buy $11.95
Customer Service: Make It Easy! at30csme_vod Buy $30.95
Customer Service: Reasons To Excel psplcsrt_vod Buy $11.95
Customer Service: Skills Required psplcssr_vod Buy $11.95
Customer Service: So Help Me, Employee Edition vvisshme_vod Buy $30.95
Customer Service: So Help Me, Supervisor Edition vvisshms_vod Buy $30.95
Customer Service: Understanding the Customer's View crmlcsuc_vod Buy $24.95
Customer Service: You've Got Customers vvisygcu_vod Buy $30.95
Customer Win Back Techniques lplncwba_vod Buy $11.95
Dealing With A Silent Colleague Or Customer In 1 Minute lplndwsc_m_vod Buy $3.95
Dealing With Know-It-All Customers In 1 Minute lplndwkc_m_vod Buy $3.95
Dealing With Non-Stop Talking Customers In 1 Minute lplndwnt_m_vod Buy $3.95
Dealing With Rude People In 1 Minute lplndwrp_m_vod Buy $3.95
Defusing Anger (CALM) In 1 Minute lplndaca_m_vod Buy $3.95
Defusing Angry Customers In 1 Minute lplndacu_m_vod Buy $3.95
Difficult Customer Types lplndcty_vod Buy $11.95
Emotional Clients And Colleagues lplnecco_vod Buy $11.95
Employee Motivation: Leading And Motivating Call Center Teams tqueemlc_vod Buy $11.95
ESOL - English As A 2nd Language In 1 Minute lplnesol_m_vod Buy $3.95
First Contact Resolution lplnfcre_vod Buy $11.95
Fix The Customer First lplnfcfi_vod Buy $11.95
Funnel Questions In 1 Minute lplnfque_m_vod Buy $3.95
Great Customer Service Tips In 1 Minute lplngcst_m_vod Buy $3.95
Handling Difficult Customers (LAST) In 1 Minute lplnhadc_m_vod Buy $3.95
Have Fun: Create A Positive Culture at Work crmlhfcp_vod Buy $24.95
How To Say No Nicely To A Customer In 1 Minute lplnhtsc_m_vod Buy $3.95
Identifying Customer Types tjhcicty_vod Buy $24.95
Improving Customer Rapport tqueicra_vod Buy $11.95
Indifference In 1 Minute lplnindf_m_vod Buy $3.95
Keeping Your Customers Informed lplnkyci_vod Buy $11.95
Know Your Business lplnkybu_vod Buy $11.95
Live Chat Etiquette lplnlcet_vod Buy $11.95
Live Chat Tips In 1 Minute lplnlcti_m_vod Buy $3.95
Make Their Day In 1 Minute lplnmtdi_m_vod Buy $3.95
Managing Customer Needs lplnmcne_vod Buy $11.95
Managing Difficult Customers lplnmdcu_vod Buy $11.95