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How to Discipline in a Positive Way

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Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
crmlhtdi_vod
Training Time ?
25 to 35 minutes
Language(s)
English
Video Format
Standard Definition Wide
Required Plugins
None
Number of Lessons
8
Quiz Questions
10
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
CRM Learning
Course screen Course screen Course screen
Overview

Disciplining an associate does not have to be negative and accusatory. It is possible to manage disciplinary issues in a positive way and all it takes to conquer these challenges is five easy steps. Each of the steps are explained and applied in this online training video.

This training provides simple step-by step instructions on how to identify the problem, determine problem severity, discuss the problem, properly document the discussion and how to follow up to encourage the desired behavioral change. The video presents realistic workplace issues, showing how easily these coaching techniques can be applied to real life situations.

Leaders able to confidently provide corrective feedback not only help individuals develop, they also contribute to overall team morale and productivity. Use this online training video to learn how to boost employee morale through positive discipline and performance-based coaching.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Anyone seeking to improve their coaching style or method

Topics
The course presents the following topical areas:
  • Introduction
  • Positive Discipline
  • Step 1: Identify the Problem
  • Step 2: Analyze the Problem
  • Step 3: Discuss the Problem
  • Step 4: Document the Discussion
  • Step 5: Follow Up
  • Review

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