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Resolving Conflict: Just Stay C.A.L.M

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21 to 31 minutes
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High Definition
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Question Feedback
Wrong Answer Remediation
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Conflict does not have to result in negative outcomes; it can set the stage for much needed dialogue. Trouble erupts when conflict is mismanaged. This Video On Demand training supplies four simple steps to productively manage conflict.

This online training video demonstrates the C.A.L.M. model by using common mishandled workplace conflicts and explaining how to apply the four-step model. The approach begins with self-probing questions to clarify the issue, next is how to address the issue, third be ready to really listen to the other side and last is resolution.

Workers able to evaluate and collaborate in the midst of conflict are prepared to bring about win-win resolutions and contribute to overall morale.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course

All those interested in developing skills for resolving workplace conflicts

The course presents the following topical areas:
  • Introduction
  • Workplace Conflict
  • C.A.L.M.
  • Clarify the Issue
  • Address the Problem
  • Listen to the Other Side
  • Manage Your Way to Resolution
  • Surprise Conflict
  • Conclusion

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