Building Amazing Organizations
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Product ID
lplnacse_vod
Training Time ?
10 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
8
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Learning Planet
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Overview

Reports show 22% of all repeat customer service calls to a company involve the same problems that prompted the original call. This course shows why this occurs and how to prevent it from happening.

Focused on teaching customer service professionals how to elevate good customer service to amazing customer service, this course explains how to acquire the techniques for giving customers positive experiences in every encounter. This course provides details on the following topics: Customer Needs, Internal Customer Service, Moments of Truth, Customer Expectations, Positive Affirmations, and Customer Effort. The course continues to demonstrate the steps to take to ensure quality customer service in every customer interaction.

Teach this course so all employees who engage with customers understand the relationship between stellar customer service, job satisfaction, and the company’s success.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course
Audience

Customer service personnel throughout the company

Topics
The course presents the following topical areas:
  • Introduction
  • Customer Needs
  • Internal Customer Service
  • Moments Of Truth
  • Customer Expectations
  • Positive Affirmations
  • Customer Effort
  • Recap

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