Building Amazing Organizations
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Preview video
Preview Video
Course Format
Video on Demand  Video On Demand
Product ID
lplnacus_vod
Training Time ?
10 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
6
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Learning Planet
Course screen Course screen Course screen
Overview

Dealing with abusive customers is never easy. This video training is a guide for managing abusive customers.

Viewers learn about different types of abuse by customers. This training demonstrates ways to avoid being baited by abusive customers. This training also demonstrates ways to respond to customer abuse.

Use this video to educate employees about effectively handling abusive customers.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Everyone who interfaces with customers

Topics
The course presents the following topical areas:
  • Introduction
  • Abusive Behavior
  • Types Of Abuse
  • Avoid Being Baited
  • Response Techniques
  • Recap

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