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Abusive Customers
- Product ID
- lplnacus_vod
- Training Time ?
- 10 minutes
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 6
- Quiz Questions
- 0
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
Overview
Dealing with abusive customers is never easy. This video training is a guide for managing abusive customers.
Viewers learn about different types of abuse by customers. This training demonstrates ways to avoid being baited by abusive customers. This training also demonstrates ways to respond to customer abuse.
Use this video to educate employees about effectively handling abusive customers.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Audience
Everyone who interfaces with customers
Topics
The course presents the following topical areas:
- Introduction
- Abusive Behavior
- Types Of Abuse
- Avoid Being Baited
- Response Techniques
- Recap
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