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Award Winning Social Media Interactions

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Course Format
Video on Demand  Video On Demand
Product ID
lplnawsm_vod
Training Time ?
10 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
8
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Learning Planet
Course screen Course screen Course screen
Overview

Social media interactions are a vital aspect of a company’s brand, impression, and customer relations. This means businesses are under great pressure to quickly and professionally respond to customers who reach out to them through social media.

This course teaches your company’s social media representatives how to efficiently respond to social media messages and posts. Stressing the meaning and importance of professional social media interactions, this course opens by introducing the key characteristics of effective social media communication. Showing how social media communication can positively (or negatively) project the company’s image and brand, this course illustrates examples of each element of a proper, professional social media interaction to ensure customer satisfaction and loyalty.

Utilize this course so your social media presence engages and attracts customers, professionally addresses all of their questions and concerns, and adds value to their experience.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Organizational employees responsible for social media interactions on behalf of the company

Topics
The course presents the following topical areas:
  • Introduction
  • Time To Respond
  • Tone And Brand
  • Control And Empathy
  • Content And Product Knowledge
  • Spelling, Grammar, And Typos
  • Value Add
  • Recap

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