Building Amazing Organizations
Got Questions? 800‑258‑3837
Back to Course List

Calming Upset Customers (Sorry, Glad, Sure) In 1 Minute

Preview video
Preview Video
Product ID
lplncucs_m_vod
Training Time ?
1 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Learning Planet
Overview

Knowing how to calm down an upset customer, whether they are angry, frustrated or emotional, is a key service skill. This one-minute video shows you a tried and true technique to calm down an upset customer.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Anyone in a customer-facing role

Topics
The course presents the following topical areas:
  • Calming Upset Customers (Sorry, Glad, Sure) In 1 Minute

© Mastery Technologies, Inc.