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8 minutes
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High Definition
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Every customer has their own reason for complaining. As a customer-facing employee your job is to help manage the situation and try to achieve a positive outcome. This video training explores best practices for managing difficult customers.

This training explores how to build a relationship with a difficult customer. Viewers learn tips about dealing with upset customers. This training shows examples of techniques to assist a difficult customer.

Use this video to educate employees about managing difficult customers and improve their level of service.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course

Everyone in a customer-facing role

The course presents the following topical areas:
  • Introduction
  • Customers Will Be Different
  • Steps For Handling Difficult Customers
  • How To Treat Upset Customers
  • Closing The Conversation
  • Recap

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