Building Amazing Organizations
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Course Format
Video on Demand  Video On Demand
Product ID
lplnrftf_vod
Training Time ?
10 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
9
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Learning Planet
Course screen Course screen Course screen
Overview

To many customers, the salesperson is the face of the business, which consequently impacts their impression of the organization. In this training course, retail employees are taught these four important areas of sales: why it’s important to look and act professionally, how to acknowledge and greet customers, selling to customers, and helping customers stay informed.

With this course, viewers learn how to look and act to make good first impressions with their customers. They learn the importance of knowing their products and using active listening to make customers feel seen and heard. Throughout the module, discussion questions are used to help guide discussion amongst the trainees. Trainees are encouraged to draw from their own experiences as customers and think about their best and worst sales interactions.

Use this training to help set your salespeople up for success and help them gain confidence in sales.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Salespeople

Topics
The course presents the following topical areas:
  • Introduction
  • Look And Act Professionally
  • How To Acknowledge And Greet Customers
  • Know Your Products
  • Active Listening
  • The Sales Process
  • Specials And Memberships
  • Sales Completion
  • Recap

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