How To Improve Your Listening Skills

The power of good listening skills should not be underestimated. Good listening skills help workers provide excellent customer service. When clients are listened to properly, they know their business is important to the company. Agents who handle telephone calls must be properly trained to be good listeners.

This course helps employees improve their listening skills to provide better customer service and support. There is a big difference between hearing and listening. The video explains this difference and gives vital information on how to be a good listener.

Poor listening skills can cause a loss of business. Not only is it rude, but important information can be lost. It can result in incorrect orders and missed opportunities. Clients do not like to do business with companies whose workers have poor listening skills.

This video details the six steps to being a good listener. After viewing the information presented here, workers possess a better knowledge of what it takes to be a good listener. The video also helps to generate an appreciation of how important good listening skills really are. It gives viewers motivation to apply each step carefully. Ensure workers offer the best possible customer service to every client by using this video to train them.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Customer service workers who handle telephone calls

• Introduction
• Decide To Be A Better Listener
• Welcome The Caller
• Concentrate
• Keep An Open Mind
• Give Feedback
• Take Notes While You Listen
• Review

• Let Them Know You're Listening
• Customer Service Tip - C.A.R.P. In 1 Minute
• Dealing With Know-It-All Customers In 1 Minute