How To Deliver Proactive Customer Service
- Product ID
- sskupcse_vod
- Training Time ?
- 19 to 39 minutes
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 11
- Quiz Questions
- 20
- Closed Captioning
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
This online video training educates viewers on best practices for dealing with customers and potential customers. Viewers learn how to create better customer experiences with proactive customer service.
This video gives examples of positive and negative customer interactions during telephone orders, face to face conversations, and complaint calls. This online training explains the three different types of customer service, passive, average, and proactive, and educates employees on how to better serve customers.
Every customer interaction is an opportunity to gain or lose business. Employees who know how to make customers feel positive about their experience helps your company become more profitable.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
All employees responsible for handling customer service matters
- Introduction
- Passive Customer Service
- Average Customer Service
- Proactive Customer Service
- Handling Complaints: Passive
- Handling Complaints: Average
- Handling Complaints: Proactive
- Tools Of Proactivity
- Rapport Building Opportunities
- Soft Question Selling
- Review
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