Service Matters

Great customer service skills are important in every position throughout the organization. This course shows how any employee, with the right motivation and training, can become a superstar in customer service.

Presented as a roundtable discussion, in its entirety this course is the compilation of survey results from hundreds of high-performing service providers from different organizations. Six experts were chosen and as cameras rolled, they freely shared their expertise and insight. Spotlighting topics such as service-based cultures, satisfying customers, and what drives them to be excellent, these discussions are the core of this powerful training series. Upon completing this course, service employees gain the experience and advice of real-world customer service superstars who show them how they can also become exceptional customer service providers.

Present this course to transform your customer service employees into service superstars.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Employees and trainees throughout the company who provide service to customers

• Introduction To Our Group
• Motivation To Excel
• What's In It For You?
• Advice For New Team Members
• Taking Ownership
• Building Rapport
• Handling Bad Days
• Handling Varied Customer Styles
• Is The Customer Always Right?
• Demonstrating You Care
• Who Would Replace You?
• Excellent Customer Service: Natural Or Learned?

• Let Them Know You're Listening
• Customer Service Tip - C.A.R.P. In 1 Minute
• Dealing With Know-It-All Customers In 1 Minute