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Operations Management: Role Of The Customer And Supplier

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7 to 12 minutes
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High Definition
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The relationship between customers and businesses is symbiotic. Businesses need customers to survive, and customers need businesses to meet their needs. This course is of particular interest to those in their organization tasked with the critical role of supply chain, logistics, and broader operations management.

The course covers meeting the customer needs, the role of the supplier, and various types of suppliers and customers. The course highlights how businesses need to tailor their efforts to appeal to different customer types.

Use this course to ensure consistent understanding and awareness of processes and continuous and timely service and product delivery.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course

The course is geared for those particularly on the front lines of operations and logistics management within their organization regardless of size or industry.

The course presents the following topical areas:
  • Introduction
  • Meeting The Customer Needs
  • The Role Of The Supplier
  • Supplier And Customer Types
  • Summary

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