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Customer Service & Customer Focus: Handling Angry Customers

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Training Time ?
1 to 2 minutes
Video Format
High Definition
Required Plugins
Number of Lessons
Quiz Questions
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This Activity would complement any of our courses related to customer service.

This Activity includes a short instructional video to introduce the topic and discuss what must be done to implement the activity. You can follow the step-by-step instructions in the Implementation Guide to easily take action on the job in order to build this skill. Within the Implementation Guide is a self-assessment for you to evaluate your results. Some activities include Microsoft Word job aid documents to help you perform the action steps.

This Activity will help you achieve the following objective: Positively handle queries or complaints from your customers.

This action is made for individuals and is designed to help you meet the needs of the customer. As an individual working for a company, you will perform this action on your own. By performing this action you will learn how to positively handle queries or complaints from your customers. You will use a simple process when faced with an angry or upset customer.

Completing the Activity on the job should take you 10-15 minutes per customer interaction.

  • Install on any SCORM LMS
  • Rich multimedia presentation with interactions and quiz
  • Print certificate and wallet card
  • You have 30 days to complete the course

Individual employees

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