Customer Service & Customer Focus: Prioritizing Customer Requests

This Activity would complement any of our courses related to customer service.

This Activity includes a short instructional video to introduce the topic and discuss what must be done to implement the activity. You can follow the step-by-step instructions in the Implementation Guide to easily take action on the job in order to build this skill. Within the Implementation Guide is a self-assessment for you to evaluate your results. Some activities include Microsoft Word job aid documents to help you perform the action steps.

This Activity will help you achieve the following objective: Balance the conflicting priorities of different customers.

This action is made for individuals and is designed to help you meet the needs of the customer. As an individual working for a company, you will perform this action on your own. By performing this action you will learn how to balance the conflicting priorities of different customers. You will evaluate each conflicting customer request to determine how and when you will work to meet the needs.

Completing the Activity on the job should take you 30 minutes.

Individual employees