Customer Service Supervision - How To Handle Mistakes
- Product ID
- Training Time ?
- 3 minutes
- Video Format
- Standard Definition Wide
- Required Plugins
- Number of Lessons
- Quiz Questions
- Interactive Producer
- Mastery Training Content Network
- Original Content Producer
- Video Visions
When a supervisor publicly reprimands a service rep, they both look bad. This video shows how when a supervisor discusses an employee’s mistake in private, the rep has an opportunity to learn how to be a better service provider.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 60 days to complete the course
Customer Service Supervisors
- How To Handle Mistakes