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Customer Service Supervision - Quality Matters As Much As Quantity
- Product ID
- vviscssq_vod
- Training Time ?
- 3 minutes
- Microlearning
- Language(s)
- English
- Video Format
- Standard Definition Wide
- Required Plugins
- None
- Number of Lessons
- 1
- Quiz Questions
- 0
Overview
This video shows how a supervisor who focuses on performance numbers and dismisses employee concerns creates uncaring service providers, and in contrast how a supervisor who cares about his employees, develops service providers who care about their customers.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Audience
Supervisors of Customer Service Reps
Topics
The course presents the following topical areas:
- Quality Matters as Much as Quantity
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