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Customer Service - Act To Solve Problems
- Product ID
- at30csat_vod
- Training Time ?
- 4 minutes
- Microlearning
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 1
- Quiz Questions
- 0
Overview
Customer service is about solving problems and may require a little creativity. This video shows customer services reps how to look for alternatives if you can’t give the customer exactly what they want. The key is for you to work for a solution, so the customer doesn’t have to.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: Make It Easy!”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Categories
Audience
Customer service reps
Topics
The course presents the following topical areas:
- Act to Solve Problems
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