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Product ID
lplnitse_vod
Training Time ?
10 minutes
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
8
Quiz Questions
0
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Interactive Producer
Mastery Training Content Network
Original Content Producer
Learning Planet
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Overview

While sales as a profession conjures up images of an overexuberant salesperson talking too fast and too much, this course reminds us how, to some extent, we’re all salespeople, so we may as well be good at it.

Dedicated to showing employees what it means to be a great salesperson and how to become one, this course teaches the strategy and process for successful “service-oriented” selling. Centered around the Golden Rule of Selling, this course stresses the importance of taking control of each interaction with customers. From opening the interaction to closing the sale, employees learn how and why asking the right questions and providing relevant information dramatically increases their chances of closing more sales and resolving customers’ problems.

Teach this course to help your team develop good sales attributes that translate into excellent customer service skills.

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Employees throughout the company who interact with customers and prospects in a sales or service capacity

Topics
The course presents the following topical areas:
  • Introduction
  • What Is Selling?
  • Sales Process Flow
  • Identify Needs And Expectations
  • Handling Objections
  • Features And Benefits
  • Closing The Sale
  • Recap

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