Customer Service: Skills Required
- Product ID
- psplcssr_vod
- Training Time ?
- 6 to 11 minutes
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 3
- Quiz Questions
- 5
- Closed Captioning
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
American companies lose over $62 billion each year because of poor customer service. Here is your opportunity to make a difference, increase sales, and excel. This course is geared toward those who want to beef up their customer service delivery and skills.
This course introduces the unique art of customer service, qualities of a good customer service representative and the best practices for hiring and training.
Utilize this course among customer service leaders in order to help your organization provide stellar service and maintain a loyal customer base.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
This course is geared at anyone in the customer service industry, particularly those in leadership roles
- Introduction
- Qualities Of A Good Customer Service Representative
- Hiring And Training
© Mastery Technologies, Inc.
