Email And Business Writing: Humor in Email

It is said laughter is the best medicine. However, in the workplace it is important to understand when it is appropriate to use humor, particularly within written e-mail correspondence. Certain types of humor, like sarcasm for example, don’t translate well in the written word and can be easily misinterpreted. This training explains the importance of using gentle humor as a tool to build rapport. The course demonstrates types approved humor that build warm relationships within the workplace. With this course, employees learn the value of sending effective emails and the power of direct communication within the workplace.

This course is part of the Email and Business Writing series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

Each of these animated vignettes demonstrates a best practice for email and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember the basics of what was covered. These courses make for great training on their own or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Anyone using email for work

• Humor In Email

• Communication Skills: What Would You Say?
• Effective Communication - Avoid the 6 Common Mistakes
• Writing Effective Emails