Email And Business Writing: Opening and Closing Lines

In any business relationship, little things can mean a lot. This is true for email communication as well. When composing a business email, it is good practice to use a friendly greeting phrase and closing message in each email. This creates a warmer platform from which to communicate; emails without these warm greetings can come across as cold and emotionless. Learn examples of the proper kinds of greetings here. It is also a good idea to end each email with a closing remark, such as “best wishes,”, “kind regards,” or others. These simple additions to your business emails help create a much friendlier, and more personal line of communication.

This course is part of the Email and Business Writing series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

Each of these animated vignettes demonstrates a best practice for email, and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember the basics of what was covered. These courses make for great training on their own, or used as a series.

   This course is in the Video On Demand format, to read about Video On Demand features click here.

Anyone who uses email

• Opening And Closing Lines

• Voice Intonation In 1 Minute
• Responding In Communication In 1 Minute
• Responding To Negativity In 1 Minute